Category: All

Kings House Conference Centre in Manchester was the new venue selected this year for the Arena Tracker Network Conference which took place on the 23rd May. More than 40 of the UK’s leading social housing providers from across the country were represented and all were keen to hear about how housing providers are adapting, within the political, economic and social environment in which they function, to meet the changing needs of residents and also what users see as priorities.

The keynote speaker at this years’ Arena Tracker Network Conference at the Kings House Conference Centre in Manchester in May was Matt Leach, the CEO of HACT, a housing sector think tank/do tank, relaunched in 2012 with support from ten of the largest and most forward thinking social landlords in the country.

With vast amounts of valuable information in their computer systems, it was widely agreed by all the delegates who attended the recent TPTracker Network Conference, that harnessing the power that is contained within customer databases is key to the successful implementation and reporting of many of the initiatives being delivered.

Focussing on individuals who respond to a survey saying that they are neither satisfied nor dissatisfied will really drive an improvement in services – as the changes needed to shift a neutral customer are often quite simple when you know them.

Recently completed research, sponsored by Tracker, has reviewed the impact that survey methodology, type and size have on response rates and resident satisfaction scores – generating some interesting and enlightening results which should help when developing and planning future survey programmes.