Software for your Resident Involvement team
A specialist tenant participation and resident engagement software package, widely used by the UK Social Housing Sector.
Profile your residents and communicate with them, manage and evaluate your engagement activities.
Key Features
Profiles
TPTracker resident engagement software gives easy access to the details of each person in your database: tenants, residents, shared owners, leaseholders, clients or other household members
Include their contact details, personal profile, communication and engagement preferences, documents and tenant participation history.
Communications
TPTracker makes it easy for you to keep your residents informed and comply with GDPR requirements.
You can quickly select people from your database, contact them in their preferred way and track the delivery of each message.
Participation
Use your resident engagement software to invite your tenants and residents to participate, based on their background and preferences.
Then record their involvement and evaluate the impact and value for money of your resident engagement. This can be for specific events or programmes or for individual participants.
If you wish, you can use TPTracker to recognise or reward their involvement.
Performance
Quantify your outcomes of tenant participation and track them against Key Performance Indicators which you have defined.
Build up a qualitative record of outcomes from your customer involvement, with a storyboard of anecdotes and achievements.
Licence Fees
TPTracker is web-based resident engagement software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.
We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do.
CUSTOMER SURVEYS OPTION
You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback.
[See the ‘Customer Insight’ page for details of all that’s included]
Please contact us for further information.
Getting you started
GETTING YOU THE RIGHT PACKAGE
Firstly, we want to get to know you so we really understand what you need, so we will come and spend a half day with you and your team, listening to what you want and sharing ideas with you. There will be no charge for this visit.
This will mean we can set your TPTracker solution up for you in the best possible way, load your initial database for you and then offer the best possible advice about using it all.
INITIAL TRAINING
You could then start to use TPTracker, learning as you go from the in-built ‘how to’ guides; it is really easy to find your way around. The Support Team is always there to help you when you need it.
However, we do recommend some on-site or on-line training, especially for larger organisations where different teams will be using different features and the database is linked to your own housing management system for regular updates. In this case, we usually recommend the following:
Half a day to check the automatic updating is set up and working, that you have all the fields you need in your database and that your local TPTracker administrator knows how to manage security settings and user access.
One day (usually following the above half day) to train up to 12 users. If you have a lot of users, this could be used to ‘train the trainers’ so you can take things forward yourself, or we can add in extra days to train your teams for you, if you prefer.
Extra training is required if you have added the Customer Surveys option, to train the team members who will be creating questionnaires and managing feedback campaigns.
Continuing to support you
Your licence fee gives you free access to the TPTracker Support Team during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays.
We are contactable by phone or email. Our team is solely there to support users of TPTracker so they all have a great knowledge of best practice in the sector which they are happy to share.
