Tenant Engagement Software
For more than 20 years, TPTracker has been helping social housing organisations to engage with their tenants.
Our cloud based social housing software is linked to your database and offers modular tools that will help you to track and monitor feedback to manage a wide range of customer engagement activities.
It’s a tenant engagement platform that will streamline your processes and help you to deliver on goals such as tenant satisfaction measure surveys.
Simple to use with a UK support team
We’ve developed our software so that it is simple to use with minimal training and set-up required. The secure platform is managed in-house by our team, and we offer ongoing support and advice as part of your package.
With many years of experience in our field, we’re consistently developing our tools to ensure they add value to your organisation.
A resident engagement platform linked to everything
Our social housing management software can link into your existing database or be used as a standalone system and offers:
REALLY EASY ACCESS to personal details, contact details, profiling fields, interests and communication preferences;
The ability to LOOKUP personal details, records, analyses, reports and investigations;
Enable you to PROFILE individuals or select groups that match a given profile.
Many forms of tenant engagement
TPTracker has a number of tools to enhance customer engagement. Whether you’re looking to communicate on a one-to-one basis or create a survey that reaches multiple contacts, our solutions-led approach can be used by multiple teams to achieve goals including:
ENHANCED COMMUNICATION – keeping residents informed of the things that matter to them. Requesting feedback on their experience when liaising with you and assessing customer service.
IMPROVED PARTICIPATION – Involving tenants in your organisation and recognising contributions.
DEVELOPING SUPPORT PROCESSES – Providing help and care for tenants and the communities you reach.
TENANT SATISFACTION MEASURES – Surveying and reporting on annual TSMs.
Communicate with your contacts’ preferred methods and comply with GDPR
TPTracker will help you communicate in the most efficient way, using each person’s preferred method.
You can collect and record their consent, ensuring compliance with GDPR and providing full traceability.
Evaluate the impact of your activities
Assess the overall impact, social value, and the value for money from your initiatives with our reporting tools.
We provide an easy way to record all the inputs of your involvement or support for individual clients and combine these with records of outputs, outcomes and impacts.
Manage customer feedback
Be in control - everything you need to set up, deliver and evaluate your own multi-channel surveys is available in TPTracker. Use our survey software solutions to undertake tenant surveys, ensuring you meet regulatory requirements on tenant satisfaction measures reporting.
Create your own questionnaires and feedback channels. Use Text/SMS, phone, post, online or face to face methods to collect responses.
TPTracker will help you to select targets, profile respondents, analyse your responses and report on the outcomes.
It's quick and easy to get started
With TPTracker there is no complicated set up, a range of off-the-shelf modules that fit your needs, and plenty of help and support to get you up and running as quickly as possible.
The first step is to arrange a demo with Director, Jamie Owen to see first-hand what our resident engagement platform can offer your organisation.
From there we’ll provide you with a tailored quote that will include a single annual licence fee for your organisation, covering as many users as you need. Learn more about our social housing software solutions and then get in touch to take the next steps for improving your tenant engagement.
Latest News
Housing Ombudsman recommends improvements to information management
The Housing Ombudsman has released its latest spotlight report, focusing on knowledge and information management of social housing providers. The report covers recommendations for record keeping and how information is managed and used to maintain minimum standards across the sector including governance, repairs, and reporting standards. It also highlights how a lack of information management […]
New branding for TPTracker Showcases Directors Vision
Celebrating 20 years in business this year, Arena Partnership Ltd, best known for its TPTracker social housing software solutions, has become TPTracker Ltd. A new, modern look has been launched to coincide with its business name change. Directors Jamie Owen and Sandy Grange undertook a management buy-out of the business at the end of 2021 […]
