This is specially for you if...
Your staff manage a wide range of customer engagement activities;
You want secure, mobile, easy to use, web-based software with secure access, in the office, at home or out in the community;
Whether you are using a PC, tablet or smart phone, you still want the same great performance at an affordable price.
We're real people just waiting to talk to you
We’ve been delivering TPTracker software and services to social housing providers, charities and social enterprises since 2003. We work tirelessly to ensure your TPTracker software is very easy to use and makes a real impact on your efficiency and effectiveness.
We get a real buzz from engaging with our customers and helping them. Go on, give us a call.
One database of people linked to everything
REALLY EASY ACCESS to personal details, contact details, profiling fields, interests and communication preferences;
LOOKUP personal details, records, analyses, reports and investigations;
PROFILE individuals or select groups that match a given profile.
One piece of software - Many forms of customer engagement
COMMUNICATION: Keep them informed of the things that matter to them. Listen to their views and feedback.
PARTICIPATION: Involve them in the organisation and recognise their contributions.
SUPPORT: Help and care for them and their communities.
Communicate with your contacts’ preferred methods and comply with GDPR
TPTracker will help you communicate in the most efficient way, using each person’s preferred method.
You can collect and record their consent, ensuring compliance with GDPR and providing full traceability.
Evaluate impact - outcomes, social value, value for money
Get an idea of the overall impact, value for money and social value generated your involvement and support programmes have created.
TPTracker gives you an easy way to record all the inputs to your involvement or support for individual clients or whole programmes and combine these with records of outputs, outcomes and impacts.
Manage customer feedback
Be in control - everything you need to set up, deliver and evaluate your own multi-channel surveys.
Create your own questionnaires and feedback channels. Use Text/SMS, phone, post, online or face to face methods to collect responses.
TPTracker will help you select targets, profile respondents, analyse your responses and report on the outcomes.
It's quick and easy to get started
Our difference is we make sure you get the system you really want and then help you to use it effectively.
Tell us what you need and we will design a solution for you from our range of off-the-shelf options. We’ll give you a quote and can get you started within days.
There are no long-term contracts, just an annual licence fee for your organisation covering as many users as you wish.
Just get in touch, and you'll see what we mean.
From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing. These measures will be used to assess how well social housing landlords are performing and are aimed to […]