Keeping your customers informed as we come out of lockdown
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
Anchorage Trust uses TPTracker to manage programmes of support
East Anglia Anchorage Trust is a charity based in Great Yarmouth, supporting young people from Homelessness into Employment.
TPTracker and GDPR Compliance
TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.
Correlation between Net Promoter Scores and Overall Satisfaction
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
TPTracker Version 2017.2 releasing July 2017
The changes included in the second phase of the 2017 TPTracker Upgrade are aimed at further improving navigation and ease of use.
Online surveys more effective at picking up negative feedback
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
2017 TPTracker Free Updates Announced
The latest FREE updates to TPTracker software will be released in May and June 2017. These will include improvements to the Login process and the Profiles Module making it quicker to login, easier to navigate and giving you even more options for profiling your database.
Version 2017.1 releasing late May 2017
V.2017.1 Upgrade User guide
FASTER LOGIN
There will be no need to select ‘Group’, just enter your email and password and TPTracker will recognise you and direct you to the correct site.
Stop trying to delight your customers
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Online surveys show lower satisfaction
Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest 'TPTracker Report' investigates whether this is simply, as one might assume, due to more younger people responding online.
New survey dashboard in TPTracker
A new widget has been added to the TPTracker Survey Dashboard which gives users the flexibility to choose the questions/questionnaires they wish to display:
