Jamie & Sandy

Anniversary celebrations as business reaches important milestone

The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary.

Useful guide to TSMs - TP Tracker

Useful Guide to Tenant Satisfaction Measures

From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing.

Using TPTracker to engage with isolated and lonely tenants

In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.

TPTracker logo

TPTracker and GDPR Compliance

TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.