Useful guide to TSMs - TP Tracker

Useful Guide to Tenant Satisfaction Measures

From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing.

Using TPTracker to engage with isolated and lonely tenants

In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.

Wealden District Council Logo

Wealden District Council chooses TPTracker

Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.

Balloons on the moon

News Tracker: 13 Nov 2015

Why the #ManOnTheMoon advert is relevant to social housing landlords
John Lewis released their eagerly awaited Christmas advert last week, once again taking social media by storm, clocking up an impressive 23,000 online mentions in just two hours (Mail Online). The advert tells the story of a young girl called Lily who brings Christmas joy to a lonely old man living on the moon by finally being able to send him a gift from earth. The advert will undoubtedly be a success for the retail giant however how well will the underlying message be listened to?

Housing Day

News Tracker: 02 Nov 2015

Getting ready for Housing Day
Housing providers and tenants across the country are currently gearing up to promote Housing Day 2015 (18th November). The focus of the day is to share stories of why tenants are proud to live in their homes and communities, aiming to counteract some of the bad press and stigma that has plagued the sector. By putting tenants and their personal stories at the heart of #HousingDay a new more positive narrative can be built. The campaign has borrowed the simple ‘Proud to be a Tenant’ campaign from Berneslai Homes and given it a national platform.

News Tracker: 19 Oct 2015

Helping tenants to #getonline
From 12-18 October, community organisations took part in Get Online week. Housing associations took up the gauntlet of supporting tenants with learning digital skills, ensuring that they are confident with a range of online activities, such as applying for jobs and setting up e-mail accounts.