
Housemark Releases mid-year results for Tenant Satisfaction Measures
Housemark has released its first comprehensive insight on tenant satisfaction measures following a survey of its members, covering half of all social homes across England.
Housemark has released its first comprehensive insight on tenant satisfaction measures following a survey of its members, covering half of all social homes across England.
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.
Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest 'TPTracker Report' investigates whether this is simply, as one might assume, due to more younger people responding online.
A new widget has been added to the TPTracker Survey Dashboard which gives users the flexibility to choose the questions/questionnaires they wish to display:
Tracker has a new survey feature to help when you need to react quickly to a tenant’s survey response.