
Keeping your customers informed as we come out of lockdown
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?
Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.
Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest 'TPTracker Report' investigates whether this is simply, as one might assume, due to more younger people responding online.
A new widget has been added to the TPTracker Survey Dashboard which gives users the flexibility to choose the questions/questionnaires they wish to display:
Tracker has a new survey feature to help when you need to react quickly to a tenant’s survey response.
Tracker already offers a range of survey methodologies for you to use in any combination:
• SMS/Text surveys
• Postal surveys
• Telephone surveys
• Face to Face surveys
Now you can give your tenants the additional option of completing online surveys.