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Stop trying to delight your customers

An article by the Harvard Business School challenges the idea that 'Overall Satisfaction' is the most appropriate target to use when measuring service delivery standards. Should you be trying to delight your customers?

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Wealden District Council chooses TPTracker

Wealden District Council’s Housing Service has chosen TPTracker as its preferred solution for a Tenant/Resident Participation IT system, enabling them to contact, manage and record participation with their tenants and other residents in the district.

Online surveys show lower satisfaction

Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest 'TPTracker Report' investigates whether this is simply, as one might assume, due to more younger people responding online.

New survey dashboard in TPTracker

A new widget has been added to the TPTracker Survey Dashboard which gives users the flexibility to choose the questions/questionnaires they wish to display:

Automated Survey Alerts

Tracker has a new survey feature to help when you need to react quickly to a tenant’s survey response.