Keeping your customers informed as we come out of lockdown
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
Anchorage Trust uses TPTracker to manage programmes of support
East Anglia Anchorage Trust is a charity based in Great Yarmouth, supporting young people from Homelessness into Employment.
Standardising outcome measures
The Communities Team at Plymouth Community Homes is using the TPTracker Support package to ensure records of activities, costs, staff time, client impact and overall outcomes are standardised across all programmes.
Changing needs / changing software
The Customer and Community Engagement Team at Stockport Homes used TPTracker Participation module for many years, but changing priorities and reporting requirements meant the Support package would meet their needs better.
A light-touch approach to social value
Arena Partnership’s Alan Marshall has had many conversations with community teams over recent months and found a common view about evaluating the social impact of support and regeneration programmes.
News Tracker: 13 Nov 2015
Why the #ManOnTheMoon advert is relevant to social housing landlords
John Lewis released their eagerly awaited Christmas advert last week, once again taking social media by storm, clocking up an impressive 23,000 online mentions in just two hours (Mail Online). The advert tells the story of a young girl called Lily who brings Christmas joy to a lonely old man living on the moon by finally being able to send him a gift from earth. The advert will undoubtedly be a success for the retail giant however how well will the underlying message be listened to?
News Tracker: 02 Nov 2015
Getting ready for Housing Day
Housing providers and tenants across the country are currently gearing up to promote Housing Day 2015 (18th November). The focus of the day is to share stories of why tenants are proud to live in their homes and communities, aiming to counteract some of the bad press and stigma that has plagued the sector. By putting tenants and their personal stories at the heart of #HousingDay a new more positive narrative can be built. The campaign has borrowed the simple ‘Proud to be a Tenant’ campaign from Berneslai Homes and given it a national platform.
News Tracker: 19 Oct 2015
Helping tenants to #getonline
From 12-18 October, community organisations took part in . Housing associations took up the gauntlet of supporting tenants with learning digital skills, ensuring that they are confident with a range of online activities, such as applying for jobs and setting up e-mail accounts.
Social Value under the Spotlight at CIH Conference 2015
The annual Chartered Institute of Housing Conference was held in Manchester this year, and saw hundreds of delegates from across the country networking and taking part in discussions, ‘think tanks’ and fringe events.
