Housing Ombudsman recommends improvements to information management
The Housing Ombudsman has released its latest spotlight report, focusing on knowledge and information management of social housing providers.
TPTracker Joins Tpas
We’re delighted to announce that we have become a member of Tpas, England’s leading tenant engagement experts.
Anniversary celebrations as business reaches important milestone
The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary.
Useful Guide to Tenant Satisfaction Measures
From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing.
Using TPTracker to communicate with tenants and customers
With lockdown restrictions now easing, people are eager to see glimmers of hope that their daily routines can once again return.
Keeping your customers informed as we come out of lockdown
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
Using TPTracker to engage with isolated and lonely tenants
In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.
Accent Group choose TPTracker for gathering tenant feedback
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
TPTracker and GDPR Compliance
TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.
Correlation between Net Promoter Scores and Overall Satisfaction
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
