The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary.
From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing.
With lockdown restrictions now easing, people are eager to see glimmers of hope that their daily routines can once again return.
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.
The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.
TPTracker has many features which can help users comply with GDPR requirements by ensuring data is stored safely and used appropriately.
DATA CONTROLLER AND DATA PROCESSOR
The TPTracker licensee is legally the ‘Data Controller’ and therefore the owner of the data held in TPTracker. They are responsible for GDPR compliance with respect to what data is held and how it is used.
Many questionnaires designed to evaluate customer experience now include both a NET PROMOTER SCORE question and a SATISFACTION question. Do we need both?
The changes included in the second phase of the 2017 TPTracker Upgrade are aimed at further improving navigation and ease of use.
More evidence is emerging from TPTracker SURVEY users that online surveys pick up negative feedback more effectively than postal methods.
