New regulatory regimes set the standard for resident engagement
Two new consumer standards have come into effect this year that will help shape the way housing associations engage with their tenants.
TPTracker is Cyber Essentials Certified
We're pleased to announce that TPTracker has become Cyber Essentials Certified. This Government-backed scheme helps us to protect TPTracker software against common cyber attacks.
Housemark Releases mid-year results for Tenant Satisfaction Measures
Housemark has released its first comprehensive insight on tenant satisfaction measures following a survey of its members, covering half of all social homes across England.
Housing Ombudsman recommends improvements to information management
The Housing Ombudsman has released its latest spotlight report, focusing on knowledge and information management of social housing providers.
TPTracker Joins Tpas
We’re delighted to announce that we have become a member of Tpas, England’s leading tenant engagement experts.
Anniversary celebrations as business reaches important milestone
The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary.
Useful Guide to Tenant Satisfaction Measures
From April 2023, all social housing providers in England will be required to collect data on a new set of tenant satisfaction measures (TSMs) as part of a new system developed by the Regulator of Social Housing.
Using TPTracker to communicate with tenants and customers
With lockdown restrictions now easing, people are eager to see glimmers of hope that their daily routines can once again return.
Keeping your customers informed as we come out of lockdown
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
Using TPTracker to engage with isolated and lonely tenants
In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.
