This is specially for you if...
Your staff manage a wide range of customer engagement activities including monitoring Tenant Satisfaction Measures;
You want secure, mobile, easy to use, web-based software with secure access, in the office, at home or out in the community;
Whether you are using a PC, tablet or smart phone, you still want the same great performance at an affordable price.
We're real people just waiting to talk to you
We’ve been delivering TPTracker software and services to social housing providers, charities and social enterprises since 2003. We work tirelessly to ensure your TPTracker software is very easy to use and makes a real impact on your efficiency and effectiveness.
We get a real buzz from engaging with our customers and helping them. Go on, give us a call.
One database of people linked to everything
REALLY EASY ACCESS to personal details, contact details, profiling fields, interests and communication preferences;
LOOKUP personal details, records, analyses, reports and investigations;
PROFILE individuals or select groups that match a given profile.
One piece of software - Many forms of customer engagement
COMMUNICATION: Keep them informed of the things that matter to them. Listen to their views and feedback.
PARTICIPATION: Involve them in the organisation and recognise their contributions.
SUPPORT: Help and care for them and their communities.
Communicate with your contacts’ preferred methods and comply with GDPR
TPTracker will help you communicate in the most efficient way, using each person’s preferred method.
You can collect and record their consent, ensuring compliance with GDPR and providing full traceability.
Evaluate impact - outcomes, social value, value for money
Get an idea of the overall impact, value for money and social value generated your involvement and support programmes have created.
TPTracker gives you an easy way to record all the inputs to your involvement or support for individual clients or whole programmes and combine these with records of outputs, outcomes and impacts.
Manage customer feedback
Be in control - everything you need to set up, deliver and evaluate your own multi-channel surveys.
Create your own questionnaires and feedback channels. Use Text/SMS, phone, post, online or face to face methods to collect responses.
TPTracker will help you select targets, profile respondents, analyse your responses and report on the outcomes.
It's quick and easy to get started
Our difference is we make sure you get the system you really want and then help you to use it effectively.
Tell us what you need and we will design a solution for you from our range of off-the-shelf options. We’ll give you a quote and can get you started within days.
There are no long-term contracts, just an annual licence fee for your organisation covering as many users as you wish.
Just get in touch, and you'll see what we mean.
Latest News
TPTracker Joins Tpas
We’re delighted to announce that we have become a member of Tpas, England’s leading tenant engagement experts. This not-for-profit organisation promotes, supports and champions tenant involvement in social housing. Tpas offers independent impartial advice, consultancy and training to its members, bringing them together with the aim of improving tenant engagement standards in the industry. Director […]
Anniversary celebrations as business reaches important milestone
The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary. Business partners, Sandy and Jamie have worked in the company for many years […]
