Software for your charity Service Delivery team
Use your TPTracker charity service delivery software to manage your database of clients, track and evaluate the impact of the service you provide.
It’s is better than spreadsheets for managing your social care and support programmes and is specifically designed to meet your needs, yet still easy to use and affordable.
HOW WILL IT BENEFIT ME?
All your team’s different records will be linked to one central database at the heart of your TPTracker charity service delivery software: Contacts, Profiles, Communications, Programme management and Impact evaluation.
This will give you a ‘Single source of data’ to which everyone in your team can connect. Clear navigation with easy indexing and look-ups will allow you and your team to quickly find, interpret and share all the information they need:
Look up contacts.
Instant access to the contact details and background profiles of each client.
Follow the history of support and service provided to each of your clients.
Record everything relating to each support or service delivery programme, with instant reporting and analysis – outcomes, value for money and impact.
Track individual client journeys.
Follow the individual journeys of each client with your TPTracker charity service delivery software.
Evaluate the impact of your intervention on them; collate records to evaluate overall impact and estimate the social value created.
Store data securely.
An easy way to manage your data in full compliance with GDPR rules.
TPTracker is web-based charity service delivery software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.
We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do. Your licence fee will be determined by:
(a) the database storage capacity you will need and (b) the package you choose.
CUSTOMER SURVEYS OPTION
You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback.
Please contact us for further information.
Getting you started
GETTING YOU THE RIGHT PACKAGE
Firstly, we want to get to know you and really understand what you need, so we will spend time talking with you and your team, listening to what you want and sharing ideas with you. We can do this with a conference call or screen-share workshop, whatever suits you best.
When we are clear what you need and how you are going to use it, we can set your TPTracker solution up for you in the best possible way. And if you already have a database, we can pre-load it onto the site before we train you. We’d like a firm commitment from you, but won’t invoice you until you have seen the finished package, had the training and confirmed that TPTracker is the right solution for you.
We do recommend some training to ensure you get the best out of the software. We can either provide a couple of hours’ training via screen-share or come and visit you on site.
Continuing to support you
Your licence fee gives you free access to the TPTracker Support Team during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays.
We are contactable by phone or email. Our team is solely there to support users of TPTracker, so they all have a good knowledge of best practice in the sector which they will be happy to share with you.