Software for your charity Service Delivery team
Use your TPTracker charity service delivery software to manage your database of clients, track and evaluate the impact of the service you provide.
It’s is better than spreadsheets for managing your social care and support programmes and is specifically designed to meet your needs, yet still easy to use and affordable.
HOW WILL IT BENEFIT ME?
All your team’s different records will be linked to one central database at the heart of your TPTracker charity service delivery software: Contacts, Profiles, Communications, Programme management and Impact evaluation.
This will give you a ‘Single source of data’ to which everyone in your team can connect. Clear navigation with easy indexing and look-ups will allow you and your team to quickly find, interpret and share all the information they need:
Look up contacts.
Instant access to the contact details and background profiles of each client.
Follow the history of support and service provided to each of your clients.
Record everything relating to each support or service delivery programme, with instant reporting and analysis – outcomes, value for money and impact.
Track individual client journeys.
Follow the individual journeys of each client with your TPTracker charity service delivery software.
Evaluate the impact of your intervention on them; collate records to evaluate overall impact and estimate the social value created.
Store data securely.
An easy way to manage your data in full compliance with GDPR rules.
TPTracker is web-based charity service delivery software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.
We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do. Your licence fee will be determined by:
(a) the database storage capacity you will need and (b) the package you choose.
CUSTOMER SURVEYS OPTION
You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback.
OUR PRICING STRUCTURE
Getting you started
GETTING YOU THE RIGHT PACKAGE
Firstly, we want to get to know you so we really understand what you need, so we will come and spend a half day with you and your team, listening to what you want and sharing ideas with you. There will be no charge for this visit.
This will mean we can set your TPTracker solution up for you in the best possible way, load your initial database for you and then offer the best possible advice about using it all.
You could then start to use TPTracker, learning as you go from the in-built ‘how to’ guides; it is really easy to find your way around. The Support Team is always there to help you when you need it.
However, we do recommend some on-site training, especially for larger organisations where different teams will be using different features and the database is linked to your own housing management system for regular updates. In this case, we usually recommend the following:
Half a day to check the automatic updating is set up and working, that you have all the fields you need in your database and that your local TPTracker administrator knows how to manage security settings and user access.
One day (usually following the above half day) to train up to 12 users. If you have a lot of users, this could be used to ‘train the trainers’ so you can take things forward yourself, or we can add in extra days to train your teams for you, if you prefer.
Half a day extra if you have added the Customer Surveys option, to train the team members who will be creating questionnaires and managing feedback campaigns.
OUR ONSITE TRAINING FEES
£850 + VAT per day or £550 + VAT per half day, fully inclusive of all our expenses.
Continuing to support you
Your licence fee gives you free access to the TPTracker Support Team during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays.
We are contactable by phone or email. Our team is solely there to support users of TPTracker so they all have a good knowledge of best practice in the sector which they are happy to share.