The Multi-Team software solution
The multi-team software option offers you a choice of modules, to create a single, integrated system for your organisation.
Choose from Contacts, Resident Engagement, Community Support, Communications and Customer Insight options.
Every TPTracker MULTI-TEAM solution includes a database of people to which all other modules are linked and which can be regularly updated from an existing core database if required. Front-line staff love the really easy access this provides:
Look up contacts
Profile different groups
Search for records
Track engagement histories
Use the Resident Engagement option to manage and evaluate your customer involvement activities:
Who participates in what, when and for how long
The costs and staff time involved in running each programme or event
Inputs from other partner organisations
The impact on your organisation – service improvement, cost reduction, greater insight etc.
The impact on participants – improved knowledge, skills, self confidence and well-being, which can be translated into social value and a return on investment can be obtained.
Use the Community Support option to manage and evaluate your programmes of community or personal support:
Track the intervention journey for each client and evaluate their incremental impact
Consolidate the impact measurements for clients within one or more programmes
Add other key indicator measurements and translate all outputs into social values
Track the costs, staff time and partner contributions to running each programme
Evaluate the overall impact and return of each programme or group of programmes
Add the Communications module to send emails and text messages to your contacts, participants or clients or create mailing lists:
TPTracker knows who is involved in what, making it easy to select different groups
Methods of communication can be linked to individual preferences
Records are automatically added to each contact’s personal file
TPTracker records the message outcomes and identifies incorrect phone numbers or email addresses
Use the Customer Insight option to manage and evaluate your customer survey programmes:
Conduct surveys using any combination of post, phone, SMS, online or face-to-face
Use your contacts’ preferred methodologies and avoid ‘survey fatigue’
Get TPTracker to select representative samples from the database or upload target lists
Set up automated alerts if respondents request you contact them
Full range of analysis tools available: graphs, tables, cross-tabulations, downloads etc.
TPTracker is web-based multi-team software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.
We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do. Your licence fee will be determined by:
(a) the database storage capacity you will need and (b) the package you choose.