TPTracker for social housing

The Multi-Team software solution

The multi-team software option offers you a choice of modules, to create a single, integrated system for your organisation.

Choose from Contacts, Resident Engagement, Community Support, Communications and Customer Insight options.

Key Features


Every TPTracker MULTI-TEAM solution includes a database of people to which all other modules are linked and which can be regularly updated from an existing core database if required. Front-line staff love the really easy access this provides:

  • Look up contacts

  • Profile different groups

  • Search for records

  • Track engagement histories

Resident engagement​

Use the Resident Engagement option to manage and evaluate your customer involvement activities:

  • Who participates in what, when and for how long

  • The costs and staff time involved in running each programme or event

  • Inputs from other partner organisations

  • The impact on your organisation – service improvement, cost reduction, greater insight etc.

  • The impact on participants – improved knowledge, skills, self confidence and well-being, which can be translated into social value and a return on investment can be obtained.

Community support​

Use the Community Support option to manage and evaluate your programmes of community or personal support:

  • Track the intervention journey for each client and evaluate their incremental impact

  • Consolidate the impact measurements for clients within one or more programmes

  • Add other key indicator measurements and translate all outputs into social values

  • Track the costs, staff time and partner contributions to running each programme

  • Evaluate the overall impact and return of each programme or group of programmes


Add the Communications module to send emails and text messages to your contacts, participants or clients or create mailing lists:

  • TPTracker knows who is involved in what, making it easy to select different groups

  • Methods of communication can be linked to individual preferences

  • Records are automatically added to each contact’s personal file

  • TPTracker records the message outcomes and identifies incorrect phone numbers or email addresses

Customer insight​

Use the Customer Insight option to manage and evaluate your customer survey programmes:

  • Conduct surveys using any combination of post, phone, SMS, online or face-to-face

  • Use your contacts’ preferred methodologies and avoid ‘survey fatigue’

  • Get TPTracker to select representative samples from the database or upload target lists

  • Set up automated alerts if respondents request you contact them

  • Full range of analysis tools available: graphs, tables, cross-tabulations, downloads etc.

Licence Fees

TPTracker is web-based multi-team software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.

We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do.


"TPTracker has been a great benefit and more than meets our needs; it provides excellent value for money."
Accent Group Logo
Lewis Holloway
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Downloads for more information

Social Housing providers - pdf

download multi-team


To book a free TPTracker demonstration either at your office or online,
call us on 01508 333090 or use the contact form below.

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