TPTracker for social Housing

The Multi-Team software solution

The multi-team software option offers you a choice of modules, to create a single, integrated system for your organisation.

Choose from Contacts, Resident Engagement, Community Support, Communications and Customer Insight options.

Key Features

Contacts

Every TPTracker MULTI-TEAM solution includes a database of people to which all other modules are linked and which can be regularly updated from an existing core database if required. Front-line staff love the really easy access this provides:

  • Look up contacts

  • Profile different groups

  • Search for records

  • Track engagement histories

Resident engagement​

Use the Resident Engagement option to manage and evaluate your customer involvement activities:

  • Who participates in what, when and for how long

  • The costs and staff time involved in running each programme or event

  • Inputs from other partner organisations

  • The impact on your organisation – service improvement, cost reduction, greater insight etc.

  • The impact on participants – improved knowledge, skills, self confidence and well-being, which can be translated into social value and a return on investment can be obtained.

Community support​

Use the Community Support option to manage and evaluate your programmes of community or personal support:

  • Track the intervention journey for each client and evaluate their incremental impact

  • Consolidate the impact measurements for clients within one or more programmes

  • Add other key indicator measurements and translate all outputs into social values

  • Track the costs, staff time and partner contributions to running each programme

  • Evaluate the overall impact and return of each programme or group of programmes

Communications​

Add the Communications module to send emails and text messages to your contacts, participants or clients or create mailing lists:

  • TPTracker knows who is involved in what, making it easy to select different groups

  • Methods of communication can be linked to individual preferences

  • Records are automatically added to each contact’s personal file

  • TPTracker records the message outcomes and identifies incorrect phone numbers or email addresses

Customer insight​

Use the Customer Insight option to manage and evaluate your customer survey programmes:

  • Conduct surveys using any combination of post, phone, SMS, online or face-to-face

  • Use your contacts’ preferred methodologies and avoid ‘survey fatigue’

  • Get TPTracker to select representative samples from the database or upload target lists

  • Set up automated alerts if respondents request you contact them

  • Full range of analysis tools available: graphs, tables, cross-tabulations, downloads etc.

Licence Fees

TPTracker is web-based multi-team software, which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.

We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker and what they can see or do.

PLEASE CONTACT US FOR FURTHER INFORMATION.


"TPTracker has been a great benefit and more than meets our needs; it provides excellent value for money."
Accent Group Logo
Lewis Holloway
Accent
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Downloads for more information

Social Housing providers - pdf

download multi-team

Demonstration

To book a free TPTracker demonstration either at your office or online,
call us on 08456 432 872 or use the contact form below.

Request more information