Our ‘Do it for you’ survey management service
Do you have the expertise or the resources to conduct your own surveys? If not, we can offer you a full, multi-channel survey management service
Benefit from our expertise and resources by letting us manage all your customer feedback for you.
Our team has specialist expertise in customer surveys and back-office support. We can offer efficient, cost-effective options. Where possible, we will use your customers’ preferred methods of contact and generate valuable insights for you.
Our approach is to work with you, listen to your needs and tailor a programme of customer surveys to meet your objectives.
This gives you a stress-free, one-stop-shop for all your survey needs.
We can help you to evaluate your survey needs and identify the objectives – what you want to achieve.
We can then design and cost an effective survey programme for you.
This will involve all the key operational steps like designing questionnaires, calculating sample sizes and selecting candidates. We can then deliver the surveys using a wide range of methodologies (post, phone, SMS/Text or online), process the responses and collate the data for you.
The response data can be provided to you via EITHER data files/charts/tables OR our online Surzle DASHBOARD.
Evaluating the Responses
We can analyse and interpret the data for you – what it is telling you and how you could make real use of it to improve your services.
The key findings and recommendations can be presented to you in whatever way you prefer. This can include reports, graphics, workshops or presentations.
SURVEY DESIGN EXPERTISE
Our team has extensive knowledge and experience to help you select the right questions and survey the right numbers of customers. This will maximise the effectiveness and value for money of your data gathering.
Access to our online reporting and analysis toolkit will allow you to track our progress and review your results. You can see the analysis in ‘real time’. This keeps you involved and informed at all times.
We offer a complete range of survey delivery methods – Post, phone, SMS/Text or Online. You can select the right ones for your survey, based on both your needs and your customers’ preferences.
Use of our Freepost reply service and specialist Data Processing Team will save you time and resources. It is often cheaper than doing it yourself. Our telephone surveyors are all trained and experienced employees, with a natural empathy with respondents.
Arena Partnership is a recognised provider of STAR satisfaction surveys and STAR T transactional surveys. We can also deliver specialist profiling survey or other customer insight surveys, as required.
Our clear presentation of data and analysis will help you communicate the results and headline figures to your customers and stakeholders.
Our team can help you gain insight from your surveys, making recommendations and developing action plans in response. These can be in detailed written reports, guidance notes, small workshops or onsite presentations of the results.