TPTracker for social Housing

Our ‘Do it for you’ survey management service

Do you have the expertise or the resources to conduct your own surveys? If not, we can offer you a full, multi-channel survey management service

Benefit from our expertise and resources by letting us manage all your customer feedback for you.

Key Features

Our Expertise

Our team has specialist expertise in customer surveys and back-office support. We can offer efficient, cost-effective options. Where possible, we will use your customers’ preferred methods of contact and generate valuable insights for you. 

Our approach is to work with you, listen to your needs and tailor a programme of customer surveys to meet your objectives.

This gives you a stress-free, one-stop-shop for all your survey needs.

Needs Analysis

We can help you to evaluate your survey needs and identify the objectives – what you want to achieve.

We can then design and cost an effective survey programme for you.

Programme Delivery

This will involve all the key operational steps like designing questionnaires, calculating sample sizes and selecting candidates. We can then deliver the surveys using a wide range of methodologies (post, phone, SMS/Text or online), process the responses and collate the data for you. 

The response data can be provided to you via EITHER data files/charts/tables OR our online Surzle DASHBOARD.

Evaluating the Responses

We can analyse and interpret the data for you – what it is telling you and how you could make real use of it to improve your services.

The key findings and recommendations can be presented to you in whatever way you prefer. This can include reports, graphics, workshops or presentations.

The Benefits

SURVEY DESIGN EXPERTISE

Our team has extensive knowledge and experience to help you select the right questions and survey the right numbers of customers. This will maximise the effectiveness and value for money of your data gathering.

 

Surzle DASHBOARD

Access to our online reporting and analysis toolkit will allow you to track our progress and review your results. You can see the analysis in ‘real time’. This keeps you involved and informed at all times.

MULTI-CHANNEL

We offer a complete range of survey delivery methods – Post, phone, SMS/Text or Online. You can select the right ones for your survey, based on both your needs and your customers’ preferences.

RESOURCES

Use of our Freepost reply service and specialist Data Processing Team will save you time and resources. It is often cheaper than doing it yourself. Our telephone surveyors are all trained and experienced employees, with a natural empathy with respondents.

HOUSEMARK LISTED

Arena Partnership is a recognised provider of STAR satisfaction surveys and STAR T transactional surveys. We can also deliver specialist profiling survey or other customer insight surveys, as required.

DATA PRESENTATION

Our clear presentation of data and analysis will help you communicate the results and headline figures to your customers and stakeholders.

INSIGHT

Our team can help you gain insight from your surveys, making recommendations and developing action plans in response. These can be in detailed written reports, guidance notes, small workshops or onsite presentations of the results.

"We’re very pleased with the survey results and the report. I’d like to thank you and your team for the service you’ve provided, we’re very pleased with every aspect of the survey exercise."
Mid Wales Housing Logo
Mo Woosnam
Mid-Wales
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Downloads for more information

Social Housing providers - pdf
download resident engagement

Ask us for a quote

If you would like us to give you a quote for your next survey, or discuss a contract to manage all your survey needs, please get in touch.
Call us on: 01508 333090

Request more information



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