Category: News, Social Housing
The Arena Partnership, the business behind the market-leading software package TPTracker, is celebrating two milestones this month. It’s been a year since Sandy and Jamie took over the business from founder Alan Marshall and the organisation itself is celebrating its 20th anniversary.
Business partners, Sandy and Jamie have worked in the company for many years and so when the opportunity arose for a management buyout when Alan wanted to retire, they leapt at the chance.
Jamie commented, “It’s been a busy and rewarding year and we’re pleased to have been able to build on the solid foundations of the business by making further investments into the development of our market-leading software.”
TPTracker has been designed specifically for the needs of social housing providers and offers simple and effective cloud based database management software that can help track, measure and engage with tenants. Its modules include a popular survey package that enables multi-channel survey methodologies and reporting.
Sandy explains, “We’re able to bridge the gap that’s often left by in-house systems by seamlessly integrating additional features such as our survey options. This functionality is perfect to be used as part of the requirements for Tenant Satisfaction Measures reporting which will be coming into force in April next year.”
“We’ve been working with clients to help them deliver benchmark reports that can be used to monitor satisfaction and tenant engagement, another key requirement for social housing providers to enhance and monitor their continuous improvement.”
It’s this versatility and ease of use that has seen TPTracker become a leading specialist in their field. Jamie sums it up by saying, “We have a tailored approach that’s very customer focused and we’re on hand to offer support to all our clients so they can get the very best results from our software. Being a small but highly effective team is certainly one of our strengths and it’s why we’re privileged to have clients that stay with us year after year.”
Are you looking for an effective way to manage community support initiatives, tenant engagement and monitor satisfaction? Get in touch for a no obligation demo.