Our VALUES
We have a very simple approach to our business – LISTEN TO THE CUSTOMER!
So we aim to do three things really well:
1. Understand what you need
This means getting to know you and your business needs, so we can tailor a solution that really works for you.
2. Make it easy for you
We work tirelessly to ensure your software is really easy for you to access and use.
3. Be there when you need us
Our goal is ensuring what we do makes a real impact on your efficiency and effectiveness.
Our TEAM
The core team is focused on caring for our family of TPTracker users:
Sandy takes the lead on caring for our TPTracker users, offering best practice advice and supervising the front line Support Team. She is also our expert on everything to do with surveys and is a Member of the Market Research Society. Email Sandy.
Mel’s key role is to conduct telephone surveys on behalf of our clients.
Jamie heads up our new business activities, which means keeping up with the changing needs of our existing TPTracker users, identifying new markets and pursuing development opportunities. Get in touch with Jamie by email to arrange a demo.
Our STORY
We started in 2003, helping organisations to make new contacts and improve the quality of their engagement with them.
One Social Housing Provider we were working with couldn’t find any suitable database software to store their records, so we offered to design and build exactly what they needed. That was 2004 and without meaning to, we had just turned into an IT software company!
Some 20 years later, TPTracker software is used by social housing providers and charities right across the UK.
And we didn’t stop there…
At the request of our customers we later added a survey toolkit to TPTracker and before long became experts ourselves in this field: we now know all about ‘multi-channel methodologies’, ‘Statistical reliability’, ‘Confidence intervals’… Real geeks!
Many of our customers deliver services and support programmes to their clients, so we’ve also added functionality to TPTracker for this, including a social valuation toolkit and other options… We just can’t stop ourselves looking for new ways to help!
Now we work with a wide range of organisations. Our expanded range of software is widely available for use by not-for-profit organisations and charities, social enterprises, or any organisation that needs a contact management system which is quick to set up, easy to use and will grow with them as their size and needs develop
Our OFFICE
We are based in Norfolk but we cover the whole of the UK. Our office is located in Norwich but our staff has the option to work from home. We are committed to giving our customers a great customer service experience at every interaction with the business.
Cyber Essentials CERTIFIED
We take our client’s data security seriously and are proud to be Cyber Essentials Certified.
This accreditation gives our clients peace of mind that TPTracker software defences will protect against the vast majority of common cyber attacks with a range of government approved technical controls in place.
Our SERVICE
For more information about how TPTracker software and our Support Team could help you, please call us on 01508 333090 or use the contact form below.
“The customer service from TPTracker has been exemplary. We have been kept informed at every stage of the implementation process. The training provided was very thorough and comprehensive.”
Lewis Holloway
Accent
