Last Updated on March 22, 2023
Category: Customer Engagement, News, Social Housing

We’re delighted to announce that we have become a member of Tpas, England’s leading tenant engagement experts.

This not-for-profit organisation promotes, supports and champions tenant involvement in social housing. Tpas offers independent impartial advice, consultancy and training to its members, bringing them together with the aim of improving tenant engagement standards in the industry.


Director Sandy Grange said, “A core part of TPTracker is helping social housing providers to facilitate interactions with their tenants. The values of Tpas are very much aligned with our business and so it was a natural progression for us to join the organisation as an affiliate member.”

A major development in social housing regulation is coming into force this year, with all social housing providers required to collect data on a new set of Tenant Satisfaction Measures (TSMs). This data set will be used to assess performance of social landlords with the view to improving standards across the sector. Comprised of tenant perception measures and management information measures, it has become crucial for social housing providers to engage effectively with their tenants and provide annual reporting of their results.

TPTracker can bridge the gap between a housing provider and their tenants by offering an easy to use software solution that enables tenant engagement teams to streamline their processes, record tenant data, survey their customers and swiftly output reports.

tpas membership

Director Jamie Owen continued, “The regulatory change is a great opportunity for social housing teams to gather relevant, actionable feedback and valuable data from their customers. It’s an area very close to our hearts and I’m sure that Tpas will be campaigning for the development of tenant engagement initiatives and best practice across England. Through our membership, we’re able to show our commitment to this continuous improvement goal.”

Over 200 housing associations, local authorities and resident groups are represented through membership of Tpas, covering in excess of 3 million homes.