All new V.2014 of Tracker raises the bar

The all-new and eagerly awaited version of Tracker sets a new high standard for housing management software. Currently being tested by key users, V.2014 is scheduled and on track for a full roll-out to existing users from the beginning of May.

Customer segmentation project

Many social housing providers are now focussing on understanding their customers better, including profiling, segmentation, “risks” and cost profiles to help them provide services more effectively and to reduce their costs and risks. (more…)

Adding real value to STAR Surveys

Nobody disputes the power of Tracker when it comes to managing an engagement programme like the STAR survey initiative, as it clearly identifies appropriate candidates and effortlessly helps in the coordination of the distribution and response process. (more…)

What to expect from Tracker in 2014

Over the past few months, and following your valuable feedback, we have been working tirelessly to develop the next generation of Tracker which will deliver an even wider range of functionality for every user including look ups, profiling, communications, participation, surveys and feedback. This all new version of Tracker will also incorporate: (more…)

When our customers spoke, we listened!

Around two thirds of all Tracker clients recently took part in our research programme to help us understand the priorities and challenges within the social housing sector.

Tracker Feedback

As part of our recent Tracker client’s research programme, designed to help us understand the priorities and challenges within the social housing sector, we also asked for feedback on the software and services available from Arena Partnership and here are a few of the key comments received back: (more…)