Tracking Support and Intervention Programmes

Two Network Members are starting trials of one of the latest developments within the Tracker Suite; the facility for tracking programmes of intervention and support for residents.  Accord’s Add Ventures team is using the new ‘Programme Tracker’ module to manage its employment and skills support programme: tracking individual intervention journeys for clients and evaluating overall impact. This includes profiling the specific needs of each client, monitoring their personal support programme, tracking their progress with a series of feedback questionnaires and star evaluations, and then evaluating the overall impact achieved.

Net Promoter Scores

Recent research indicated that if you were to replace all your customer feedback questionnaires with a single question, it should be: “How likely would you be to recommend your landlord to friends or family?”

Tracker SROI Workshop

‘Social Return on Investment’ (SROI) is now the standard methodology for evaluating activities and programmes with a social impact:

Hidden Gem

New functionality is always welcome but many of the core features already included within Tracker prove invaluable to existing users.  However many don’t fully appreciate the power Tracker can provide and still need to unlock the potential benefits that can be gained from them. So we thought we’d share with you a particular feature that a user finds invaluable.  This month it is …