Resident Involvement is the term used in the UK social Housing sector to describe a range of activities in which housing providers engage with their residents, to help facilitate improvements to the services they provide.
When it comes to engaging with residents, nobody will have more experience than those on the front line. Through the Tracker Network we can put you in direct contact with a social housing provider that has personal experience of many of the issues you may be facing.
Some Tracker users operate resident reward schemes to incentivise participation in a range of activities based on a variety of criteria. The general view however is that the quality, and the resulting impact of participation, is of far greater importance than quantity. The best incentive for residents is for them to see real value from participation in an initiative or their adoption of new ways of working, rather than being incentivised and rewarded to take part, or to change their behaviour.
With so much emphasis now being placed on delivering effective Resident Involvement and Customer Feedback across the entire social housing sector, Tracker has become the software package of choice to deliver and record initiatives.
‘Social Return on Investment’ (SROI) is now the standard methodology for evaluating activities and programmes with a social impact: