Customer Engagement Archives - Page 2 of 3

Screen shot of article Omni channel communications in housing

Resident Involvement is the term used in the UK social Housing sector to describe a range of activities in which housing providers engage with their residents, to help facilitate improvements to the services they provide.

Supporting Communities Workshop

Targeting Support for neighbourhoods and communities

The best approach to targeting support for neighbourhoods and communities is the headline theme of the second workshop in Arena’s popular autumn series.

A simple approach to social values & social return calculations

HACT publishes its bank of Community Investment Values

Many housing professionals will be delighted that HACT took on the challenge of creating a national standard set of Community Investment Values which they have now released.

Engaging effectively with residents… but don’t take our word for it!

When it comes to engaging with residents, nobody will have more experience than those on the front line. Through the Tracker Network we can put you in direct contact with a social housing provider that has personal experience of many of the issues you may be facing.

Rewarding Responses – Resident Reward Schemes

Some Tracker users operate resident reward schemes to incentivise participation in a range of activities based on a variety of criteria. The general view however is that the quality, and the resulting impact of participation, is of far greater importance than quantity. The best incentive for residents is for them to see real value from participation in an initiative or their adoption of new ways of working, rather than being incentivised and rewarded to take part, or to change their behaviour.

Tracker now the most widely used sector software

With so much emphasis now being placed on delivering effective Resident Involvement and Customer Feedback across the entire social housing sector, Tracker has become the software package of choice to deliver and record initiatives.