Refining Resident Feedback Workshop
Back in September we ran a workshop on how to get the best out of resident feedback surveys. The day was started with an inspiring case study from Apt Quest – a team of Rooftop residents specially trained to perform Rooftop’s surveys by phone. Rooftop found that by using their own trained residents to do these surveys they experienced a number of benefits including: increased customer satisfaction, financial savings, clearer identification and resolution of tenant issues and promotion of their social value credentials.
