Tracker already offers a range of survey methodologies for you to use in any combination:
• SMS/Text surveys
• Postal surveys
• Telephone surveys
• Face to Face surveys
Now you can give your tenants the additional option of completing online surveys.
Red Kite wants more feedback and quicker
Red Kite Community Housing is adopting a new approach to gathering customer feedback and has signed a two-year deal with Arena Partnership to help deliver it.
[caption id="attachment_1878" align="aligncenter" width="350"] Neil Venables of Red Kite and Alan Marshall of Arena signing a two-year partnership agreement[/caption]
Back in September we ran a workshop on how to get the best out of resident feedback surveys. The day was started with an inspiring case study from Apt Quest – a team of Rooftop residents specially trained to perform Rooftop’s surveys by phone. Rooftop found that by using their own trained residents to do these surveys they experienced a number of benefits including: increased customer satisfaction, financial savings, clearer identification and resolution of tenant issues and promotion of their social value credentials.
Recent research indicated that if you were to replace all your customer feedback questionnaires with a single question, it should be: “How likely would you be to recommend your landlord to friends or family?”
