Last Updated on January 15, 2019
Category: All, Customer Insight, Social Housing

The Accent Group recently chose TPTracker software to support their new approach to tenant engagement.

Gathering tenant feedback

Accent Group are using the survey toolkit to gather and interpret feedback from their tenants. By linking questionnaires and responses to the database, Accent can avoid over-surveying individual tenants, ensuring a representative cross-section of views and allows them evaluate demographic variances.

Project implementation

Lewis Holloway, Accent’s Research and Insight Officer has played a lead role in the project and is pleased with the result:

“We are really pleased with how TPTracker is working for us. You have taken into consideration our feedback about how the software could be enhanced for our purposes and have acted upon it.

TPTracker has been a great benefit and more than meets our needs; it provides excellent value for money.”

Customer support

Lewis has also been very happy with the support provided by the Arena team:

“The customer service from Arena Partnership has been exemplary. We have been kept informed at every stage of the implementation process. The training provided was very thorough and comprehensive.

It has been very easy to contact you whenever we have had an enquiry, and all our enquiries have been dealt with promptly and effectively.”