Category: Customer Engagement, Social Housing
In these unprecedented times, TPTracker users are really going all out to help and support their customers. Rooftop Housing is a prime example. They have this week started a survey programme to contact their older tenants and understand their individual needs.
They are using the TPTracker phone survey system to contact their customers and record the outcomes. This helps them discover if any of customers who are self-isolating need help accessing essential services. They can then give advice and support or help them with any financial concerns they may have.
They also offer a weekly check-in call and a wonderful befriending service for those who are feeling lonely and isolated.
This is just one example of using TPTracker to reach out to the community, record and act upon the feedback and then provide support where it’s needed. If you want to discuss how we can help your team, just call us on 08456 432 872.