Last Updated on January 15, 2013
Category: All, Customer Engagement, Social Housing

With so much emphasis now being placed on delivering effective Resident Involvement and Customer Feedback across the entire social housing sector, Tracker has become the software package of choice to deliver and record initiatives.

Tracker now covers more than 600,000 homes and is used by over 50 HAs, ALMOs and LAs across the UK. The Tracker Network is also constantly growing with Welwyn Hatfield Community Housing Trust being the latest new member to sign up and so reap all the benefits it delivers. In becoming part of the Tracker Network they not only gain access to a powerful and productive package but they also join a large and well established group of professionals with similar specialist interests; that share best practice; and benefit from a programme of workshops, integrated training  and an annual conference.

Welwyn Hatfield Community Housing Trust manages council homes and most of the housing services on behalf of Welwyn Hatfield Borough Council.  Built on the ethos of delivering excellent services, better homes and creating pride in its communities, the Trust was formed in response to feedback from customers who wanted a greater say over how housing services are provided and developed into the future.