Last Updated on December 10, 2012
Category: All

The latest Tracker Benchmark Report on Satisfaction Surveys is now available. This examines the impact that survey methodology, type of survey and size of questionnaire have on response rates and satisfaction levels in satisfaction surveys within the social housing sector:

– Do more questions mean higher or lower response rates and satisfaction levels?

– Do post and phone methodologies achieve identical satisfaction levels?

– Are STAR satisfaction rates different to those achieved previously from STATUS?

– When is the best time to conduct a survey?

– Are those who respond quickly more or less satisfied than those who respond later?

To receive your copy of the report, call Helene on 01603 813932 or email her at