Category: Business, Charities, Community Support, Customer Engagement, Customer Insight, Social Housing
With lockdown restrictions now being lifted, people are eager to see glimmers of hope that their daily routine can once again return.
With many of your services on hold during the last 18 months, now is the perfect time to communicate with your service users to let them know the steps you are taking as we come out of lockdown and the services that you will soon be reinstating.
We have been speaking to many of our customers since lockdown began and working with them on how to best use TPTracker to deliver services, whilst most team members remain working from home.
Many of our customers have been using TPTracker to communicate with their service users via the Feedback module. Not only to keep them informed but to also ensure they ask about their wellbeing. Using TPTracker to reach out to service users, during this very difficult time, has been invaluable to some of our customers. It has facilitated getting customers the wellbeing support and services they needed in quick response.
So as we near the end of lockdown restrictions, sending emails ~ text messages ~ Wellbeing surveys etc continues to be key to keeping them informed and delivering the support resources they need. Keeping your service users up to date, using their preferred methods of contact (email / SMS / post) with all the latest events / news / and crucial updates. As you start to re-introduce those halted services let your customers know.
Keeping your customers informed and delivering a service they have confidence in, is a key step in keeping them satisfied with the service(s) you provide.
If you are interested in finding out more about TPTracker and the services we offer, please either contact us on 08456 432872 or enquiries@tptracker.com.
We look forward to hearing from you.
