HACT publishes its bank of Community Investment Values
When it comes to engaging with residents, nobody will have more experience than those on the front line. Through the Tracker Network we can put you in direct contact with a social housing provider that has personal experience of many of the issues you may be facing.
Two Network Members are starting trials of one of the latest developments within the Tracker Suite; the facility for tracking programmes of intervention and support for residents. Accord’s Add Ventures team is using the new ‘Programme Tracker’ module to manage its employment and skills support programme: tracking individual intervention journeys for clients and evaluating overall impact. This includes profiling the specific needs of each client, monitoring their personal support programme, tracking their progress with a series of feedback questionnaires and star evaluations, and then evaluating the overall impact achieved.
Recent research indicated that if you were to replace all your customer feedback questionnaires with a single question, it should be: “How likely would you be to recommend your landlord to friends or family?”
Some Tracker users operate resident reward schemes to incentivise participation in a range of activities based on a variety of criteria. The general view however is that the quality, and the resulting impact of participation, is of far greater importance than quantity. The best incentive for residents is for them to see real value from participation in an initiative or their adoption of new ways of working, rather than being incentivised and rewarded to take part, or to change their behaviour.
With so much emphasis now being placed on delivering effective Resident Involvement and Customer Feedback across the entire social housing sector, Tracker has become the software package of choice to deliver and record initiatives.
‘Social Return on Investment’ (SROI) is now the standard methodology for evaluating activities and programmes with a social impact:
New functionality is always welcome but many of the core features already included within Tracker prove invaluable to existing users. However many don’t fully appreciate the power Tracker can provide and still need to unlock the potential benefits that can be gained from them. So we thought we’d share with you a particular feature that a user finds invaluable. This month it is …